Got a question?
Or just want to chat with someone?
Contact us at firstname.lastname@example.org
ORDER PROCESSING AND SHIPPING.
How long does it take to process an order?
Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren't perfect. Read more about order processing here.
What about shipping?
We ship Billy! both domestically and to a select number of international destinations. Shipping times depend on your location. If you live down the street from us in New York, you'll get it faster than if you live in Hawaii. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.
Personalized (custom) orders take 6-8 weeks to create and deliver because they are made-to-order.
For information regarding international shipping, click here.
For no other reason than it’s a great name. It’s a great boy name and a great girl name and the exclamation point brings it to life.
Who is Candice?
Where is my custom necklace?
All custom tag necklace orders take 6-8 weeks to create. Outside of specific holiday deadlines, there are no exceptions to this timeline. That means that it arrives to our shipping office in 6-8 weeks. After that, we ship it out immediately to you!
How do I wear the Tag Necklace?
The Tag Necklace is designed to fit over your head and have one tag in the back of the neck and one tag in the front – but it’s up to you. Twist it around so both tags show. Whatever you want.
Why is it called an “Edition” Tag Necklace?
Edition Tag Necklaces have limited supply runs. Limited Edition.
What kind of gold do you use?
Billy! gold is solid 14K yellow, but with its own recipe of alloys that gives it a bright hue.
What kind of silver do you use?
Solid sterling silver. Not plated.
Will my necklace tarnish? What do I do if it does?
Sterling silver does tarnish with time and sometimes wear. This is a chemical reaction that can happen when left unworn or when it comes in contact with certain soaps, lotions, or perfumes. Sometimes even a person’s own skin can react with silver.
If your jewelry tarnishes, simply rub it with a polishing cloth or any household silver cleaner.
If you have an allergic reaction to silver or gold, stop wearing it and see a doctor. Billy! cannot take responsibility for any reactions an individual may have to any metals!
My necklace lost its shine. Why?
Because you love it! Gold and silver scratch with wear. That’s good! The more you wear it the more it looks loved. If you absolutely must have it polished, we know a guy. Email email@example.com for details.
RETURNS AND EXCHANGES.
What is your return/exchange policy?
We do allow for returns and exchanges on many of our products. We can't imagine why anyone would want to return something but if you absolutely have to, see our policies here.
LOVE BILLY! DISCOUNTS.
Why doesn't my code work?
For pieces that are limited in quantity or otherwise special to us, the discount code you have will not be applied. Nearly all of our products will allow discount codes, though.
LOVE BILLY! MERCHANDISE.
What size t-shirt does Candice wear?
What size t-shirt does Casey wear?