How long does it take to process an order?
Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren't perfect. Read more about order processing here.
What about shipping?
We ship Billy! both domestically and to a select number of international destinations. Shipping times depend on your location. If you live down the street from us in New York, you'll get it faster than if you live in Hawaii. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.
Personalized (custom) orders take 6-8 weeks to create and deliver because they are made-to-order.
For information regarding international shipping, click here.